Horizontal Information Systems Integration and Organizational Sustainability of Telecommunication Firms in Rivers State, Nigeria

Author(s): Prof. A. E. BESTMAN, DICK, Aa-nu Sunday and BRAIDE, Kehinde Ronke

Abstract:
This study examined the relationship between horizontal Information System Integration and Organizational Sustainability of Telecommunication Firms in Rivers State, Nigeria. The study adopted the cross-sectional survey approach for effective data collection and analysis. The population of this study consisted of six (6) Telecommunication firms operating in Rivers State, Nigeria. To eliminate bias, a total of six (6) respondents were chosen from the six Telecommunication firms making up a total of 36 respondents across the six (6) telecommunication firms operating in Rivers State, Nigeria. Structured (closed-ended) questionnaire was designed on a 5-point Likert scale to collect data from the respondents of which out of the thirty-six (36), thirty (30) were properly filled and retrieved and used for data analysis. The study used both descriptive and inferential statistics, Spearman’s Rank Order Correlation Coefficient (bivariate analysis) for the test of hypotheses. The results of the findings showed that there is significant positive relationship between horizontal information integration and the measures of Organizational Sustainability of Telecommunication Firms in Rivers State. It wastherefore, concluded that Horizontal information systems integration is critical for Organizational Sustainability of Telecommunication Firms in Rivers State, Nigeria. Based on these findings, we recommended that telecommunication firms in Rivers State who are desiring to enhance organizational sustainability in terms of responsiveness, patronage and quality service delivery should implement information system integration.

Keywords: Horizontal Information Integration, Organizational Sustainability, Responsiveness and Quality service delivery.

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