Employee Engagement and Employee Productivity of Commercial Banks in South-South, Nigeria

Author(s): JACOB Baribe Victoria, Prof. E. TANTUA Jr. and Prof. P. N. NWINYOKPUGI

Abstract:
This study examined the relationship between employee engagement and employee productivity of commercial banks in Nigeria's South-South region. The study employed the quasi-experimental research design approach. Hence, the study was correlational. Utilizing Krejcie and Morgan sampling methodology, 169 participants were drawn from 300 banking professionals across 23 commercial banks which served as the study population, representing a robust analytical framework for investigating the relationship between employee engagement and employee productivity indicators. The investigation examined employee engagement as the predictor variable against the two employee productivity metrics: customer satisfaction and service efficiency. Data collection utilized validated structured questionnaires with demonstrated reliability (Cronbach's α > 0.71), while analytical procedures employed Spearman Rank Order Correlation Statistics and correlation analysis at α = 0.05 significance level. Findings revealed strong positive correlations between employee engagement and all employee productivity measures of customers satisfaction and service efficiency. These findings contribute to the theoretical understanding of organizational behaviour in financial institutions and provide empirical evidence for the strategic importance of employee engagement in enhancing employee banking sector performance. Therefore, employee engagement should be adopted as it is empirically validated to serves as a driver for employee productivity enhancement of customers satisfaction and service efficiency.

Keywords: Employee Engagement, Employee Productivity, Customers Satisfaction, Service Efficiency

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