Assessment of the Link between Crowd Monitoring System and Facility Security of Commercial Banks in Port Harcourt, Rivers State

Authors: BAADOM, Zigalobari, Prof. A. E. Bestmen and GBAFAH, B. L. PhD

Abstract:
Crowd monitoring systems have emerged as a critical technological innovation for ensuring facility security in public and semi-public organizations such as banks. This study examined the relationship between crowd monitoring systems and facility security in commercial banks in Rivers State, Nigeria. A structured questionnaire measured respondents’ perceptions using a 5-point Likert scale, and data were analyzed through descriptive and inferential statistics. The univariate analysis revealed positive mean scores across all indicators, with the highest support recorded for the statement that facility security is achieved through the adoption of crowd monitoring systems (M = 4.27). Correlation analysis further established strong positive relationships between crowd monitoring systems and three critical dimensions of facility security: access control (r = 0.910, p < 0.05), threat detection (r = 0.924, p < 0.05), and confidentiality (r = 0.889, p < 0.05). These findings confirm that crowd monitoring systems significantly enhance facility security in banking operations by improving access regulation, early detection of threats, and the protection of confidential information. The study recommends that commercial banks adopt advanced crowd monitoring technologies as a strategic tool for safeguarding facilities, ensuring customer safety, and strengthening overall operational resilience.

Keywords: Crowd monitoring systems, facility security, commercial banks, access control and threat detection

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